Privacy Policy
This Privacy Policy explains how RepairGenie collects, uses, stores, and shares information when you use our mobile app, website, and related services.
1. Information We Collect
- Account information such as name, phone number, and email (if provided).
- Diagnosis information you submit, including text prompts and issue details.
- Device and usage data such as app interactions, crash logs, and performance events.
- Location information when you enable it for nearby vendor matching.
2. How We Use Information
- To provide AI-powered diagnosis and troubleshooting support.
- To connect users with nearby vendors and service professionals.
- To improve service quality, reliability, and user experience.
- To protect security, prevent fraud, and comply with legal obligations.
3. Sharing of Information
We may share limited information with service providers, analytics vendors, or repair partners only when required to deliver core features. We do not sell personal data to third parties.
4. Data Retention
We retain data only as long as needed for service delivery, support, legal compliance, and security. Retention periods may vary by data type and applicable law.
5. Your Choices
- You can request account data access, correction, or deletion where applicable.
- You can disable location permission from your device settings.
- You can stop using the service at any time.
6. Security
We use reasonable administrative, technical, and organizational controls to protect user information. No internet service is completely secure, so we encourage users to protect account credentials and device access.
7. Children's Privacy
RepairGenie is not intended for children under 13. We do not knowingly collect personal information from children under 13.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
9. Contact Us
For privacy-related questions, contact us at privacy@repairgenie.app.